Terms and Conditions

DEFINITIONS: “Seller” refers to Kern & Co. “Buyer” refers to the party purchasing product(s) from the “Seller.”

These terms and conditions govern the purchase and sale of all Kern & Co. products. By placing an order, the Buyer agrees to these terms.

 

RETURN POLICIES

FURNITURE All furniture items are final sale and non-returnable. This includes, but is not limited to, seating, tables, case goods, and outdoor furniture.

LIGHTING Lighting fixtures may be returned within 14 days of delivery, subject to a 25% restocking fee plus shipping costs. Items must be in original, unopened condition.

DECOR AND ACCESSORIES Decor and accessory items may be returned within 14 days of delivery for store credit or exchange. A 20% restocking fee applies, plus shipping costs. Items must be in original condition.

 

PAYMENT TERMS

GENERAL PAYMENT INFORMATION Prices are valid for 30 days unless otherwise noted. We accept credit/debit cards, bank transfers, and checks. Wire transfer fees are the Buyer’s responsibility. Orders are processed upon successful receipt of the required payment or deposit.

CUSTOM ORDERS

Custom orders require full payment at placement and are non-refundable after 48 hours. Changes may incur additional fees and extend lead times.

 

SHIPPING AND DELIVERY

Shipping costs are the Buyer’s responsibility. Ownership transfers upon carrier possession. Damage claims must be filed within 48 hours of receipt. A 5% monthly storage fee applies after 30 days of order availability.

We offer white glove delivery service to select regions across the world for an additional fee. Please reach out to our concierge team to discuss shipping options and availability for your location.

White glove delivery includes:

Professional in-home delivery
Unpacking and assembly
Placement in your desired location
Removal of all packaging materials

Please note the following for white glove deliveries:

The space for the new piece must be clear and cleaned prior to delivery. Our delivery personnel are not responsible for moving existing pieces.
Please disclose any special instructions such as loading dock requirements, elevator size, or building floor to ensure a smooth delivery process.

In-stock furniture pieces typically ship within 2-3 weeks of order placement. In-stock accessories ship within 3-5 business days. Please contact our concierge team prior to purchasing online if you plan to be out of town or have any special instructions for shipping.

Please note that additional customs duties, taxes, and fees may apply for international orders and are the responsibility of the Buyer.

 

CRAFTSMANSHIP

Kern & Co. products are handcrafted by skilled artisans using premium materials. Our signature finishes often result in natural variations, making each piece unique. These subtle differences are hallmarks of our exclusive designs, not flaws.

 

LEAD TIMES

Our standard lead times are 10-12 weeks. However, these times are subject to change due to several factors:

Artisan Craftsmanship: We work with skilled artisan partners to create our unique pieces, which may occasionally result in extended production periods.
Limited Materials: Many of our products utilize rare or specially sourced materials. The limited availability of these materials can impact our production schedule and lead times.
Seasonal Variations: Certain materials may have seasonal availability, which can affect our production timeline.

 

INSTALLATION

The Buyer is responsible for proper installation by qualified professionals adhering to manufacturer guidelines.

 

COPYRIGHT

All designs, images, and content on our website and in our marketing materials are protected by copyright and may not be reproduced without permission.

 

PRIVACY POLICY

Our privacy policy governs the collection and use of customer information. Please refer to our website for the most current version.

 

DISPUTE RESOLUTION

Any disputes arising from these terms or the purchase of our products will be resolved through binding arbitration in San Diego, California.

 

PRODUCT REPRESENTATIONS

We strive for accuracy in depicting our products on our website and in our marketing materials. However, to the extent permitted by applicable law, we do not warrant that product descriptions, colors, finishes, or other content available on the website are entirely accurate, complete, reliable, current, or error-free.

Due to the artisanal nature of our products and variations in computer displays, actual colors, textures, and finishes may differ from those shown on your screen. Each piece is handcrafted, often using natural materials that can vary in appearance. These variations are inherent to our production process and contribute to the unique character of each item.

For furniture, lighting, and decor items, slight variations in color, grain, or finish between the product received and the displayed image should be expected and are not considered defects.

For fabrics and wallpapers, we recommend requesting samples before purchasing to best understand the true color, texture, and pattern of the material.

We encourage you to contact our concierge team for detailed product information and to address any specific concerns prior to purchase.

These terms and conditions are subject to change without notice. If any provision is deemed invalid, the remaining terms remain binding.

For questions or clarifications, please contact our customer services team at kern@kerncodesigns.com.